Delivery and connected charges
We aim to dispatch all orders within 3 to 5 working days of receipt of your order, providing all items are in stock, delivery will take longer if the goods are made to order. In the event that some items are not in stock, we will contact you on the contact number supplied and inform you accordingly, we will then respond to your instruction.
Please note all next day service deliveries must be received by 1pm to arrive the next day and if ordered on a Friday will not be received until the next working day.
We use a simple and secure checkout to process our online credit card payments, protected by 128-bit encryption. If you wish to make a purchase using an alternative means of payment or have any questions regarding ordering or payment please contact us by one of the methods listed on our contact us page.
To make a purchase online, browse our catalogue and click on add to basket on any item you wish to purchase, the items will then be placed in your shopping basket; this can be reviewed at any time and changed up to the point of payment. Once you have completed your selection and confirmed your purchase you will be asked to provide us with a few details to enable us to fulfil your order.
All customers with a BFPO address are to select BFPO as the country in the appropriate drop down menu, to ensure that you will receive British Forces taxation rates. We advise that customers still serving and using their military address for shipping to state their current rank.
Alternatively you can order by telephone, email or post, please see our contact us page for details.
If you receive damaged goods, please notify us using the email address supplied for mail order items on the contact us page.
If you receive goods that are not damaged, but you are not satisfied with, for whatever reason, you are able to return the goods ordered provided we receive formal notification of your cancellation by letter or email within 14 days of receipt of the goods. Please note that you will not be refunded the posting and packaging charge for these returns.
Please securely package and return the relevant goods to us at the address provided on our contact us page. We recommend that the goods are returned using an appropriate level of recorded delivery.
We will not be responsible for the costs of returning the goods to us unless they are faulty upon receipt or delivered to you in error.
In all cases of returns, we ask that a brief letter stating the reasons for the return accompany the goods.
If it is more convenient you may return goods in person to the Sapper Shop in Brompton Barracks, please see our contact us page for location.